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GATE NOW OPEN: Join our crew!

We’ve got exciting opportunities on deck and we’re looking for copilots who are ready to take off with us
September 10, 2025

Insight + Creativity = Value.

That’s Pilot°’s formula for delivering evidence-based marketing and communications magic. We’re driven by results, inspired by social purpose, and recognized as an industry leader. Now, we’re looking for new crew members ready to make waves and grow into the agency’s future leadership.

The following positions are available with descriptions below:

  • Chief Executive Officer
  • Strategy & Creative Director
  • Project & Workflow Manager
  • Digital Marketing Specialist
  • Designer - Branding, Web, Campaigns
  • Account Coordinator
     

     

Chief Executive Officer (CEO)

The Course-Setter

The Position

The Chief Executive Officer (CEO) is the senior executive responsible for providing overall leadership and strategic direction to the agency. The CEO drives growth, profitability, innovation, and client success, while safeguarding the company’s culture and reputation. Reporting directly to the President and Executive Chair, the CEO ensures alignment between day-to-day operations and the long-term vision of the agency.

Objectives

  • Develop and implement actionable business strategies that align with both short- and long-term objectives of the agency.
  • Deliver annual operating forecasts for revenue, expenditures, performance, and growth.
  • Build and maintain strong relationships with clients, stakeholders, and industry partners.
  • Ensure corporate resources are responsibly allocated to advance company goals, client success, and shareholder value.
  • Safeguard and optimize company assets, including intellectual property, client relationships, and brand reputation.

Key Responsibilities

  • Provide overall leadership and direction for the agency’s operations, people, and culture.
  • Lead business development initiatives, identifying opportunities for growth, innovation, and client partnerships.
  • Oversee and evaluate financial performance, ensuring sustainable profitability and strong return on investment.
  • Make executive-level employment decisions and ensure recruitment and retention of top talent.
  • Foster a culture of creativity, accountability, collaboration, and professional excellence.
  • Drive integration across strategy, creative, digital, media, and client service teams to deliver seamless results for clients.
  • Serve as the agency’s external ambassador with clients, government, media, and the public.
  • Anticipate industry trends, emerging technologies, and market shifts, positioning the agency ahead of competitors.
  • Provide regular updates to the President and Executive Chair on organizational performance, opportunities, and risks.
  • Establish and monitor key performance indicators, ensuring course correction where needed.
  • Ensure compliance with all regulatory, financial, and contractual obligations.

Professional Requirements

  • Proven success in executive leadership roles within marketing, communications, media, or related professional services.
  • Exceptional leadership, organizational, and financial management skills.
  • Demonstrated ability to inspire high-performing teams and cultivate strong client relationships.
  • Superlative communication and presentation skills, with credibility across diverse stakeholders.
  • Strong business planning, forecasting, and analytical abilities; data-driven decision maker.
  • Deep understanding of marketing, branding, communications, digital platforms, and media trends.
  • MBA or bachelor’s degree in business, marketing, communications, or related field.
  • Minimum of 5–7 years in senior leadership, ideally with client-facing responsibility.

Personal Characteristics

  • Visionary and strategic thinker with the ability to translate ideas into actionable plans.
  • High degree of integrity, professionalism, and commitment to ethical leadership.
  • Entrepreneurial mindset with commercial acumen and growth orientation.
  • Collaborative leader who empowers teams while holding them accountable.
  • Resilient, adaptable, and effective in fast-paced, high-pressure environments.
  • Passionate about creativity, innovation, and storytelling.
  • Strong sense of urgency balanced with sound judgment and foresight.

 

Strategy & Creative Director

Navigator of Bold Ideas

The Position

The Senior Strategy & Creative Director is a key member of the executive leadership team, responsible for shaping the agency’s strategic vision and leading its creative output. This role ensures that all campaigns, brands, and communications deliver impact, resonate with audiences, and advance client objectives. Reporting to the CEO, the Senior Strategy & Creative Director provides thought leadership, creative direction, and innovation across the agency’s portfolio, balancing strategic insight with world-class execution.

Objectives

  • Lead the development of strategic and creative frameworks that drive client success and agency growth.
  • Elevate the agency’s creative reputation through innovative, high-quality, and award-winning work.
  • Ensure that creative ideas are grounded in strategy, research, and client objectives.
  • Mentor and inspire creative and strategy teams, cultivating a culture of collaboration, accountability, and innovation.
  • Build strong client relationships, acting as a trusted advisor on brand, marketing, and communications strategy.
  • Anticipate and integrate emerging industry trends, technologies, and cultural shifts into agency thinking.

Key Responsibilities

  • Provide leadership across brand, marketing, digital, and communications strategy, ensuring alignment with client and agency goals.
  • Direct and oversee the creative process from concept through execution, ensuring excellence across all deliverables.
  • Collaborate with account, media, digital, and production teams to deliver fully integrated campaigns.
  • Guide the development of research-driven insights, positioning, and messaging strategies that underpin creative work.
  • Lead and facilitate strategic workshops, presentations, and high-level client engagements.
  • Ensure creative work adheres to budget, timeline, and scope while maximizing impact.
  • Drive innovation by encouraging experimentation with new formats, channels, and technologies.
  • Establish and track performance metrics to evaluate campaign effectiveness and inform continuous improvement.
  • Recruit, develop, and retain top strategic and creative talent.
  • Represent the agency externally at industry events, conferences, and award forums.

Professional Requirements

  • Proven leadership experience in creative direction and strategic planning within a marketing, advertising, or communications agency.
  • Exceptional creative portfolio demonstrating both strategic thinking and executional excellence across multiple media.
  • Strong background in brand development, integrated campaigns, and digital innovation.
  • Demonstrated success in leading multidisciplinary teams and delivering results for high-profile clients.
  • Excellent communication, presentation, and facilitation skills.
  • Deep knowledge of marketing, communications, media, digital platforms, and cultural trends.
  • Bachelor’s degree in marketing, communications, design, or related field (advanced degree or equivalent experience an asset).
  • Minimum of 7–10 years of progressively senior experience in strategy and creative leadership.

Personal Characteristics

  • Visionary thinker with a passion for creativity, storytelling, and brand building.
  • Collaborative leader who inspires confidence and creativity in others.
  • Strong balance of strategic rigor and creative intuition.
  • Entrepreneurial, commercially minded, and results-oriented.
  • Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
  • Resilient and adaptable to change, with foresight into emerging opportunities and risks.
  • Trusted advisor to clients, with credibility across sectors and industries.

     

Project & Workflow Manager

The Control Tower

The Position

The Project & Workflow Manager is the operational backbone of the agency, responsible for ensuring projects move seamlessly from concept to completion. This role manages timelines, budgets, resources, and approvals, keeping teams aligned and deliverables on track. Reporting to senior leadership, the Project & Workflow Manager ensures the agency runs efficiently, enabling strategy and creative teams to deliver their best work.

This individual thrives on organization, brings strong financial acumen to job costing and project tracking, and leverages proven project management tools to maintain quality, timeliness, and profitability across all client work.
 

Objectives

  • Ensure agency projects are delivered on time, on budget, and on scope.
  • Optimize workflows and processes to maximize team productivity and collaboration.
  • Manage resource allocation across account, creative, and strategy teams.
  • Provide accurate project budgets, cost estimates, and reporting to support financial performance.
  • Serve as the central hub for communication, ensuring clarity and accountability across all projects.

Key Responsibilities

  • Develop and maintain project timelines, task lists, and production schedules.
  • Track and manage project budgets, job costing, invoicing, and financial updates.
  • Oversee approval processes and ensure internal and client sign-offs at all key stages.
  • Identify and resolve workflow bottlenecks before they impact delivery.
  • Manage collaboration platforms, databases, and workflow systems (e.g., Function Point, Asana, Monday.com).
  • Coordinate internal resources, freelancers, and vendors to meet project requirements.
  • Maintain regular communication with account, creative, and strategy teams to ensure alignment.
  • Implement and refine processes for project tracking, reporting, and operational efficiency.
  • Proof and quality-check materials, proposals, and deliverables prior to client release.
  • Support account managers with cost quotes, media buys, scheduling, and production logistics as required.

Professional Requirements

  • Minimum 5+ years of experience in project management, operations, or workflow coordination within a marketing, advertising, or creative agency.
  • Degree in Business Administration, Project Management, Marketing, or related field (or equivalent experience).
  • Proven experience with job costing, budgeting, and financial tracking.
  • Proficiency in project management tools (Function Point, Asana, Monday.com, or similar).
  • Strong knowledge of creative production processes and agency workflows.
  • Advanced skills in Microsoft Office Suite and Google Workspace.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to manage multiple fast-moving projects simultaneously.

Personal Characteristics

  • Exceptionally organized with a sharp eye for detail.
  • Analytical thinker with a problem-solving mindset.
  • Calm under pressure; able to balance competing priorities.
  • Proactive and solution-oriented, anticipating challenges before they arise.
  • Collaborative team player with strong interpersonal skills.
  • Commercially minded, balancing efficiency with profitability.
  • Self-starter with initiative and a “can-do” attitude.

 

Digital Marketing Specialist

The Signal Booster

The Position

The Digital Marketing Specialist is a key contributor to the agency’s integrated marketing team, responsible for driving client success through data-driven strategy and execution. Reporting to the Account Manager, this role plans, implements, and optimizes campaigns across search, paid media, web, and digital platforms. The specialist translates insights into actionable strategies, ensuring measurable results for clients while supporting the agency’s reputation for innovation and excellence.

Objectives

  • Execute and optimize high-performing digital campaigns across SEO, paid media, and web platforms.
  • Deliver measurable ROI for clients by leveraging data, insights, and continuous testing.
  • Collaborate with creative, content, and strategy teams to integrate digital best practices into all client campaigns.
  • Stay ahead of digital and media trends, introducing innovation and new tools to client work.
  • Provide exceptional client service and contribute to building long-term relationships.

Key Responsibilities

  • Plan, build, and manage digital campaigns across Google Ads, Meta, LinkedIn, and other platforms.
  • Conduct keyword research, SEO audits, and competitor analysis; recommend and implement site improvements.
  • Monitor and report campaign performance against KPIs; recommend optimizations to improve results.
  • Develop lead generation strategies that align with client goals.
  • Collaborate with internal teams (designers, writers, media planners, video producers) to ensure integrated delivery.
  • Provide insights and recommendations during client meetings and contribute to strategic planning.
  • Prepare and proof client reports, ensuring accuracy and clarity.
  • Ensure projects are delivered on time, on budget, and to agency quality standards.

Professional Requirements

  • 3+ years of experience in digital marketing, SEO, and paid media (agency experience preferred).
  • Strong understanding of digital platforms, analytics, and campaign optimization.
  • Proficiency in Google Analytics, Semrush, Google Ads, Meta Ads Manager, and other digital tools.
  • Familiarity with marketing automation (HubSpot, Mailchimp, Constant Contact), social media management tools (Sprout Social, Meltwater), and project management software.
  • Excellent written and verbal communication skills, with the ability to translate technical data into client-friendly insights.
  • Strong organizational and project management skills; able to manage multiple deadlines.
  • Degree in Marketing, Communications, Business, or related field.

Personal Characteristics

  • Data-driven thinker with a creative mindset.
  • Strong sense of initiative and problem-solving ability.
  • Collaborative and client-focused; thrives in a fast-paced, team-oriented environment.
  • Curious and eager to stay current with evolving digital trends and technologies.
  • Highly detail-oriented, with a commitment to accuracy and quality.

 

Designer – Brand, Web & Campaigns

The Visual Systems Engineer

The Position

The Designer – Brand, Web & Campaigns is a core creative role within the agency, responsible for developing and executing high-impact visual design across branding, digital platforms, and integrated campaigns. This position combines strong conceptual thinking with technical design expertise, producing work that builds powerful brands and drives campaign performance.

Reporting to the Strategy & Creative Director, the Designer collaborates with account managers, writers, media specialists, and developers to deliver creative solutions that are visually compelling, strategically aligned, and adaptable across channels.
 

Objectives

  • Develop original and cohesive brand identity systems, including logos, typography, colour palettes, and visual guidelines.
  • Translate brand strategies into engaging creative assets for websites, advertising, and multi-channel campaigns.
  • Ensure brand and campaign designs are consistent, adaptable, and strategically aligned with client goals.
  • Deliver high-quality creative on time, on budget, and to agency standards.
  • Bring fresh, innovative approaches to design by staying current with digital, media, and design trends.

Key Responsibilities

  • Design and refine brand identity systems and supporting brand guidelines.
  • Create campaign visuals across web, social, digital advertising, print, OOH, and video formats.
  • Collaborate with account and strategy teams to interpret briefs and develop strong creative concepts.
  • Ensure all design solutions align with brand standards, campaign objectives, and technical specifications.
  • Conduct design testing and quality assurance for digital platforms.
  • Oversee final file preparation for production, ensuring accuracy, quality, and consistency.
  • Liaise with external vendors, printers, and developers to ensure flawless execution.
  • Support business development with creative materials for proposals and agency collateral.
  • Maintain organized digital asset libraries and brand files.

Professional Requirements

  • Bachelor’s degree or diploma in graphic design, visual communications, or related field.
  • 3+ years of professional design experience, ideally in an agency environment.
  • Strong portfolio demonstrating expertise in brand identity design and multi-channel campaigns.
  • Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, XD/After Effects, Premiere Pro an asset).
  • Familiarity with UX/UI principles and CMS platforms (e.g., WordPress, Webflow).
  • Understanding of digital and social ad formats, print specifications, and production workflows.
  • Excellent organizational skills with the ability to manage multiple projects and deadlines.
  • Strong verbal and written communication skills, with the ability to present and articulate design rationale.

Personal Characteristics

  • Highly creative and strategic visual thinker.
  • Detail-oriented, with a commitment to quality and consistency.
  • Adaptable and resourceful, thriving in a fast-paced, multi-project environment.
  • Collaborative team player who builds positive relationships across disciplines.
  • Curious and forward-looking, eager to explore new tools and trends in design and digital media.
  • Self-starter with initiative and a “can-do” attitude.

 

Account Coordinator

Ground Control for Great Work

The Position

The Account Coordinator is an entry-to-mid-level client service role, providing essential support to account managers and project teams in delivering high-quality marketing and communications services. This role combines administrative excellence with client-facing support, ensuring projects run smoothly, deadlines are met, and client relationships are strengthened.

Reporting to the Account Manager, you acts as a liaison between clients and internal teams, handling day-to-day communications, preparing project materials, and maintaining account organization. This role is an important foundation for developing into more senior account management positions.
 

Objectives

  • Support account managers and project teams in delivering client campaigns and communications projects on time and on budget.
  • Maintain clear, timely, and professional communication with clients and internal stakeholders.
  • Ensure client deliverables, documentation, and approvals are accurate and organized.
  • Build an understanding of client industries, brands, and marketing strategies to add value to client relationships.
  • Contribute to the smooth operation of the agency through strong administrative and project coordination.

Key Responsibilities

  • Prepare client service documents such as contact reports, meeting agendas, proposals, and presentations.
  • Track budgets, timelines, and deliverables, ensuring accurate updates and reports.
  • Coordinate internal workflows across creative, media, digital, and production teams.
  • Maintain detailed client files, records, and project documentation.
  • Support research and competitive analysis for client campaigns.
  • Draft correspondence, proofread materials, and assist in preparing client deliverables.
  • Attend client meetings, take notes, and ensure follow-up actions are documented and completed.
  • Proactively communicate project updates and deadlines to both clients and internal teams.
  • Monitor client industries, competitors, and trends to provide insights that support strategy and execution.
  • Assist with event coordination, media buys, and other account service tasks as required.

Professional Requirements

  • Bachelor’s degree in Marketing, Communications, Advertising, Public Relations, or Business Administration (or equivalent experience).
  • 1–3 years of relevant experience in marketing, advertising, or client services (agency experience an asset).
  • Strong organizational and time management skills; ability to juggle multiple tasks and priorities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite, Google Workspace, and project management tools.
  • Detail-oriented with a commitment to accuracy and quality.

Personal Characteristics

  • Highly organized and dependable.
  • Proactive with a strong sense of initiative.
  • Collaborative team player with a client-focused mindset.
  • Positive, adaptable, and comfortable in a fast-paced agency environment.
  • Strong problem-solving skills with the ability to anticipate needs and challenges.
  • Eager to learn and grow into more senior account management roles.
     

Why Pilot°?

Bespoke office in the heart of downtown, state-of-the-art work tools, ergonomic workspace designed for productivity, and an awesome crew that’s ready to welcome you aboard our flight!

Compensation & Benefits

  • Competitive salary reflective of experience.
  • Comprehensive health benefits.
  • RRSP contribution program.
  • Opportunities for professional development and career advancement.


To Apply:

Please submit your CV and a cover letter to info@pilotcom.ca by September 25, 2025. Check out our socials for more info on the positions.

We appreciate all applications; however, only shortlisted candidates will be contacted.